TERMS & CONDITIONS

This website is operated by Sunny Team OÜ (reg. code 11430407). Throughout the site, the terms “we”, “us” and “our” refer to Sunny Team OÜ and its group companies operating under the registered trademark Sunny Business Services.

Sunny Team OÜ offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Sunny Team OÜ provides its group companies with billing- and payment processing services for orders made on this site. All goods are sold and services are rendered to you by group companies. Group companies, their goods sold, and services rendered are as follows:

- Sunny Galandrex Tõlkebüroo OÜ (reg. code 10260618, VAT ID EE100348510 ) – Transation services
- Sunny IT Teenused OÜ (reg. code 10811538, VAT ID EE100722356) – IT goods and -services
- Sunny Finants OÜ (reg.code 10116749, VAT ID EE100444702) Accounting-, tax-, corporate- and legal services
- e-resident store OÜ (reg. code 12490601, VAT ID EE102411092) – Authorized Contact Person Services for e-resident companies

No services are provided by website operator Sunny Team OÜ.

By inquireing or purchasing our services on this site, you aknowledge and agree that you are engaging with respective group company.

By visiting our site (including website and e-commerce) and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current site or store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our site is hosted on WordPress. They provide us with the website- and online e-commerce platform Woocommerce that allows us to sell our products and services to you.

1. E-commerce store terms

1. By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3. You must not transmit any worms or viruses or any code of a destructive nature.
4. A breach or violation of any of the Terms & Conditions will result in an immediate termination of your Services.
5. This store accepts payments in Euro currency only.
6. This store enables the following payment options:
  - - All major credit cards
    - Invoice by wire transfer
    - SEPA Direct Debit
    - PayPal
    - Payment gateway services are provided by Stripe and PayPal.

2. General Conditions

1. We reserve the right to refuse service to anyone for any reason at any time.
2. If you sign up for our services for a legal entity that is not yet entered into the business registry, then the legal entity has deemed a party to this agreement from the day the respective entity is entered into the business registry in the Republic of Estonia;
3. Before selling you some selected services, by law, we are obliged and entitled to identify the client by verifying the necessary identification documents and proof of client residency, copies of which will have to be delivered to us electronically. We are also obliged and entitled to carry out Know Your Customer (KYC) procedures at the time of entering into the Service and regularly thereinafter according to the law and principles set by us. We are not entitled to render the Service unless all identification- and KYC requirements have been met. Should it appear after your purchase on this site, that we are not able to provide you with the selected service, we shall apply you a credit to your original method of payment within, a certain amount of days.
4. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
6. Our Customer service shall be rendered primarily by e-mail communication, during office hours in the EET time zone.
7. You agree to exchange documents, other information, and communication subject to our services, primarily by: e-mail, cloud-based document sharing services, applications, or by other third-party services as agreed with you.
8. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of information

1. We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Modifications to the service and prices

1. Prices, terms, and conditions for our products and services are subject to change without notice.
2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
4. The change of services or – service fees by us may be introduced and published without notice and you may not get any advance notice about the change. It is your responsibility to check back to our site regularly for any updates on the services.
5. Upon a change of services or -service fees by us, you have the right to unilaterally terminate your subscription or service within 30 calendar days from learning about the aforementioned change. In such a case you will be entitled to receive the service during the last 30 days according to the terms, conditions and fees that were valid before the aforementioned change.
6. If upon the change of services or -service fees by us, you have not rejected the changed terms or conditions within 30 calendar days and you shall continue using such services, then you shall be considered to have agreed to the aforementioned change.

5. Products and services

1. Some of our services are sold for 12 month period, beginning from the following day of your purchase and ending the last day of the previous month next year. If you have signed up with any of our yearly services, you are entitled to a yearly recurring service.
2. Some of our services are sold on the basis of monthly service, beginning from the following day of your purchase. Note, that the first billing month of your service is the month when you made the purchase, regardless of the date of the purchase. If you have signed up with any of our monthly service plans, you are entitled to monthly recurring services.
3. We undertake to provide your entity with services based on the service plan you have chosen, in accordance with the legislation of the Republic of Estonia.
4. If from time to time the characteristics of your entity change and it no longer fits into the limits of the selected service plan, you will then be upgraded into a higher service plan where it fits.
5. Recurring services and recurring payments
  1. Several of our services are recurring subscriptions by their nature. These may include, but are not limited to, monthly accounting- and tax service, yearly legal address and contact person service, yearly closing of the fiscal year service, web hosting, server maintenance, computer maintenance, SaaS services, etc. If you have purchased any of such services, then it is considered as a purchase of recurring subscriptions and you will be charged on a monthly and/or yearly basis until the month/year the subscription is terminated. The same billing method is used for recurring payments, as you used with your initial purchase unless agreed otherwise in writing.
6. In the event where we are unable to charge you for a recurring subscription, we reserve the right to terminate or pause the agreement and Terms & Conditions at any time, without prior notice.
7. To learn about terminating your subscription please refer to SECTION 16.
8. Other
  1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  2. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  3. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. Accuracy of billing and account information

1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
3. You are responsible for ensuring that we have all relevant information, documentation, permissions, authorizations, accesses, and other resources, to enable us to deliver the services to you.
4. You also agree to bring our attention to matters which require further consideration under the provision of services and to any changes in the information originally presented.
5. For more detail, please review our Returns Policy.

7. Optional tools

1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
2. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

8. Third-party links

1. Certain content, products, and services available via our Service may include materials from third parties.
2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

9. User comments, feedback and other submissions

1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

10. Personal information

1. Your submission of personal information through the store is governed by our Privacy Policy. Click to view our Privacy Policy.

11. Errors, inaccuracies and omissions

1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

12. Prohibited uses

1. In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content:
  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13. Disclaimer of warranties; Limitation of liability

1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
5. In no case shall Sunny Team OÜ, our group companies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

1. You agree to indemnify, defend and hold harmless Sunny Team OÜ and our group companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15. Severability

1. In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

16. Termination

1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
2. These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate the service, these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
3. Notice of termination should be emailed to feedback@sunnybusiness.ee
4. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17. Entire agreement

1. The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
2. These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
3. Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

18. Governing law

1. These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Estonia.

19. Changes to terms and conditions

1. You can review the most current version of the Terms & Conditions at any time on this page.
2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

20. Contact information

1. Questions about the Terms & Conditions should be sent to us at feedback@sunnybusiness.ee.

Return policy

1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. If you have purchased any of our services, the services are exempt from being refunded in the amount of what has been paid. Except in the event when we refuse to render service to you.
4. You can stop buying our services at any time, effective from the next calendar month after the termination of the contract or subscription.
5. Several types of goods are exempt from being returned, such as Gift cards, Downloadable software products, Pre-Paid SIM cards, Memory sticks.
6. To complete your return, we require a receipt or proof of purchase.
7. Please do not send your purchase back to the manufacturer.
8. Refunds (if applicable)
  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
9. Late or missing refunds (if applicable)
  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at feedback@sunnybusiness.ee.
10. Sale items (if applicable)
  1. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
11. Exchanges (if applicable)
  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email feedback@sunnybusiness.ee
12. Shipping
  1. To return your product, you should mail your product to SUNNY BUSINESS SERVICES, Järvevana tee 9-40, Tallinn, 11314, Estonia.
  2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Standard Terms & Conditions Translation Services

1. Applicability of Standard Terms & Conditions of Translation Services

These Standard Terms & Conditions of Translation Services (hereinafter ‘Standard Terms & Conditions’) apply as an integral part of all contracts concluded for the provision of a translation service by a Translation Company.
In the event of a conflict between a contract concluded by and between the Translation Company and a person commissioning a translation service (hereinafter ‘Client’) and these Standard Terms & Conditions, the contract concluded by and between the Translation Company and the Client prevails.

2. Definition and Objective of Provision of Translation Service

A translation service means a translation process designed to meet the Client’s specific applied or literary objectives, which, in addition to translation, also includes proofreading and content and/or professional editing of written text. Translation is understood to mean written translation. Written translation is all translations provided to the Client in paper or electronic form.
The objective of provision of a translation service is to express the information presented in the source language in the target language (translation) with accuracy and completeness that meet the purpose for which the translation is to be used.

3. Rights and Obligations of Translation Company

When a specific translation is commissioned the Client and the Translation Company are to agree upon the purpose of the translation, the degree of its completion (whether proofreading or editing is required) and the deadline, likewise necessary support services.
The Translation Company has the right to request from and be provided by the Client information about the purpose for which the translation is to be used, such as:
1. informative in nature;
2. publication, including advertising texts;
3. documents, including public documents, documents forming the basis of legally binding operations and transactions, patents; or
4. other, which the translator must be aware of in order to carry out the translation.
Where the Client uses the translation for a purpose other than what was told to the Translation Company, the Translation Company has no liability for any damage that may arise.
Where the Translation Company is not informed of the purpose of the translation, the Translation Company is required to carry out the translation to the best of its knowledge and abilities provided the Client has commissioned a translation for an informative purpose (see clause 3.2.1).
The Translation Company has the right to request explanations/translations of specific terms and abbreviations used in the text to be translated and to be provided related information by the Client within an agreed period of time. Otherwise the Translation Company cannot ensure proper translation of such terms/abbreviations. Specific terms are understood to mean terms that are not common in the source language and that are specific to a certain profession or intended solely for internal use.
The Translation Company is required to carry out the translation to the best of its knowledge and abilities in accordance with clause 2.2 of these Standard Terms & Conditions and with the purpose of use of the translation announced by the Client.
The Translation Company is required to make sure that the translation is ready by the deadline agreed upon with the Client.
The prerequisite for the requirement to meet the deadline provided in clause 3.7 is that the Translation Company has received, in a timely manner, all the materials necessary for carrying out the translation and all the information required for carrying out the order. Where the Client fails to duly provide the Translation Company with all the materials necessary for carrying out the translation, it is justified to postpone the delivery of the translation according to the delayed provision of materials.
The Translation Company is required to promptly inform the Client of circumstances that prevent the translation from being completed on time, unless such circumstances can be eliminated by the Translation Company.
The Translation Company is required to handle materials provided by the Client as confidential information.
If so requested by the Client, the Translation Company may store the translation for an agreed period of time. The general period of storing translations is deemed to be 6 months.

4. Rights and Obligations of Client

At a time agreed upon with the Translation Company, the Client has the right to receive a translation of the material that was given to the Translation Company, in accordance with clause 2.2 of the Standard Terms & Conditions and the purpose of use of the translation announced by the Client.
The Client has the right to receive the translation in a manner agreed upon with the Translation Company. Unless the Client has agreed with the Translation Company that the translation is to be sent by e-mail, mail or fax, the translation will be delivered at the location of the Translation Company. Where the Client requests that the translation be sent by fax, the Translation Company cannot be held responsible for distortions of text that may be attributable to poor fax transmission quality.
The Client has the right to request from the Translation Company that changes be made in the delivered translation. Where the Client only requests the addition of changes and clearly indicates the parts to be changed in the document to be translated, the Translation Company will only translate the indicated parts of text and the Client will be required to pay for the translation of these parts and for other translation-related expenses based on the applicable price list.
The Client is entitled to file complaints concerning the quality of the translation within one month after receiving the translation, unless agreed otherwise. The Client cannot file any complaints if the source text was illegible (hand-written or faded) or otherwise impossible to understand, but can request changes in the translation as set out in clause 4.3 of the Standard Terms & Conditions.
The Client has the right to cancel their order. In that case the Client is required to pay the Translation Company for pages already translated.
The Client is liable for making sure that no copyrights are infringed by commissioning a translation.
The Client understands that for ensuring the best result it is important to be prepared to work together with the Translation Company, and so the Client must endeavour, based on their capabilities and clause 3.5, to co-ordinate the special purpose language content of the translation and to provide feedback on the translation.

5. Delivery of Translation and Liability of Translation Company for Quality of Translation

The Translation Company is to deliver a translation to the Client according to clause 4.2.
Scripts provided to the Translation Company by the Client as source material, original documents on paper or in electronic form, and other materials are returned to the Client according to agreement. Where the Client fails to collect the source materials after receiving their translation by e-mail or fax, the Translation Company will store such materials for a period of two months, unless agreed otherwise. Thereafter the Translation Company has the right to destroy the materials.
The Translation Company has the right to issue an invoice and require payment for an order even when based on a corresponding agreement the Client fails to collect the translation delivered on paper or on a medium after the deadline for carrying out the order or, where there is no agreement as to the deadline, after a written message sent by the Translation Company (including by e-mail) or, where there are no corresponding details, after other notification of completion of translation.
For reasons not attributable to the Translation Company the latter is not required to store an undelivered translation longer than a period of two months after the date of completion of the translation.
Where within the period of time referred to in clause 4.4 of the Standard Terms & Conditions the Client files with the Translation Company a justified complaint, the Translation Company and the Client are to agree upon a deadline by which the Translation Company will be required to eliminate the deficiencies at its own expense. Where the Client refuses to agree upon a deadline or has the deficiencies eliminated by a third party, the Translation Company is released from the obligation to eliminate the deficiencies. Where the Translation Company eliminates deficiencies by the prescribed deadline, the Client is to pay the Translation Company the agreed amount for the provision of a translation service, except when due to a delay the Client incurred direct proven damage which the Client could not have been expected to anticipate and prevent by reasonable action.
Where the Translation Company fails to eliminate deficiencies by the deadline, the Client may cancel the contract or request a price reduction from the Translation Company. In the event of insignificant deficiencies the Client has no right to cancel the contract. A deficiency is regarded insignificant if it does not change the meaning of the text.
A desire to eliminate deficiencies or make changes in the translation does not give the Client the right to not settle an invoice by the due date.
Changes in style and specific terms, likewise untranslated abbreviations are not deemed to be translation mistakes where the Client has failed to provide the Translation Company with explanations or correct translations of such terms/abbreviations according to clause 3.5.
The Translation Company assumes no liability for transliteration of names and addresses from or into a non-Latin alphabet. In that case it is recommended for the Client to provide the Translation Company with transliterated names and addresses.
In the event of translations delivered electronically the Translation Company is not liable for possible incompatibilities with the Client’s software. The Translation Company uses common office software so that delivered translations would be legible for clients.
Where the Client requests a translation as a rush job, it is not always possible for the Translation Company to ensure overall checking of quality due to limited time but the Translation Company is required to carry out the translation with the greatest accuracy and care possible.
The Translation Company cannot be held liable for mistakes in a translation attributable to mistakes, omissions, vagueness or meaninglessness in the source language.
The translation service does not include conversion of numeric values or currencies, unless agreed otherwise.

6. Fee and Payment Procedure

The Client is to pay the Translation Company a fee for translation services (in the order of priority) on the basis of an invoice prepared under the contract, quote sent by the Translation Company or the Translation Company’s price list.
The volume of written translations is calculated based on the standard pages of translated text, unless agreed otherwise. One standard page comprises 1800 characters, including punctuations marks and spaces.
Unless the Client informs the Translation Company of special translation conditions or provides the Translation Company with the document to be translated along with its price inquiry, the Translation Company can only provide a pre-assessment that is not a binding offer.
Unless otherwise agreed by the parties, payments are to be made by bank transfer. The Translation Company has the right to request a prepayment or payment by instalments.
The due date is deemed to be the date indicated on the invoice prepared when the translation is completed or according to the terms and conditions of the contract concluded with the Client. This also applies where the Client fails to collect their translation. Where the Client fails to make any payment to the Translation Company by the due date, the Translation Company has the right to suspend other orders placed by the Client. The deadline for carrying out the order is deemed extended by the time the payment is delayed.
Economic copyrights to the translation do not transfer to the Client before full payment of the agreed amount for the translation, unless agreed otherwise.
In the event of delayed payment the Client is required to pay default interest to the extent agreed upon in the contract between the Client and the Translation Company or referred to on the relevant invoice.